Ontario Association of Collaborative Professionals › Forums › OCLF Members Forum › Does any practice group have a protocol for addressing client complaints › Reply To: Does any practice group have a protocol for addressing client complaints
Hi Erik. Unfortunately there is not usually anything in place to deal with this type of situation. I would suggest having the client bring it to the attention of the chair of the practice group so they at least know that it has occurred. Sometimes there is some discretion to allow a group member to renew (or not) their membership, or perhaps there are requirements that the group may want to initiate for all members. Chances are, those members who don’t truly practice collaborative will not abide by those requirements, which may be attending a minimum number of group meetings, or acquiring a minimum number of collaborative training hours. I hope this helps!